Job Description
Join our dynamic team as a Weekend Customer Experience Specialist at Urban Solutions Inc. in the heart of Manhattan. This role offers the perfect opportunity for work-life balance with weekend-only shifts while making a meaningful impact on our clients. We provide competitive compensation, comprehensive training, and a collaborative environment where your contributions are valued. Ideal for students, professionals seeking flexible schedules, or career changers looking to enter the customer service field with a forward-thinking company.
Enjoy perks like free weekend parking, exclusive team-building events, and opportunities for advancement into weekday roles. Our modern office features panoramic city views and a relaxed yet professional atmosphere.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve client inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with weekday team members to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Contribute to weekend-specific service improvement initiatives
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced weekend environments
- Flexible availability for Saturday and Sunday shifts
- Basic knowledge of NYC neighborhoods (bonus)
- Valid work authorization in the US