Job Description
Join PayNow Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional support to our Oklahoma City clients. This contract role offers immediate start, competitive compensation, and a supportive team environment where your contributions are recognized daily. If you thrive in fast-paced settings and value work-life balance, this opportunity is for you.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process transactions and update account information using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in local market
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities under pressure
- Must pass background check and drug screening