Job Description
Join our award-winning team at Nexus Customer Solutions as a Local Customer Service Representative in vibrant Nashville! We're seeking passionate individuals to deliver exceptional customer experiences with the unique benefit of daily pay and comprehensive paid training. No prior experience required – we provide all tools for success!
Why Nexus? We offer competitive hourly rates, flexible schedules, career advancement opportunities, and a supportive team environment. Perfect for those seeking financial stability with immediate compensation and long-term growth potential in the customer service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and technical concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with cross-functional teams to improve processes
- Maintain product knowledge through continuous learning
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing skills (30+ WPM)
- Excellent verbal/written communication abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-focused mindset
- U.S. work authorization and clear background check