Job Description
Join our award-winning customer service team in Charlotte and enjoy the freedom of daily pay! Premier Client Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support while building rewarding careers. No experience required – we provide comprehensive paid training to launch your success. Work in a vibrant downtown office with modern amenities and a supportive culture focused on your growth. As a vital link between our clients and their customers, you'll handle inquiries, resolve issues, and create positive experiences – all while earning daily through our innovative pay system.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving frameworks
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure seamless service delivery and knowledge sharing
- Meet performance metrics for resolution time, customer satisfaction, and quality standards
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Strong communication and active listening skills
- Ability to thrive in fast-paced, customer-focused environments
- Basic computer proficiency with willingness to learn new systems
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to downtown Charlotte office
- Authorization to work in the United States