Job Description
Join our dynamic hiring event for full-time call center positions at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional customer experiences from our state-of-the-art Indianapolis facility. Enjoy competitive pay, comprehensive benefits package (health/dental/vision), paid training, and clear advancement paths. As a leader in customer service innovation, we offer flexible scheduling, performance bonuses, and a collaborative team environment. Immediate openings available! No experience required – we provide full paid training. Also hiring in North Carolina – inquire during event!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores, resolution rates)
- Collaborate with team members to improve customer satisfaction
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Basic computer proficiency (Windows, CRM systems)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Indianapolis facility
- Availability to work flexible shifts including evenings/weekends
- Background check and drug screen required