Job Description
Join our award-winning team as a Local Customer Service Representative in Portland, OR! Enjoy the flexibility of daily pay while delivering exceptional support to our community. We're hosting a dynamic hiring event for motivated individuals who thrive in fast-paced environments. No weekends or holidays – enjoy a balanced schedule with competitive benefits including health insurance, paid time off, and career growth opportunities. Work in our modern downtown office with free parking and transit incentives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Process payments, refunds, and account modifications accurately
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Participate in weekly training to enhance product knowledge
- Support community outreach initiatives during quarterly events
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional communication skills with clear articulation
- Ability to multitask and prioritize in high-volume settings
- Basic knowledge of MS Office suite
- Must pass background check and drug screening
- Available for on-site hiring event on May 25th