Job Description
Immediate opportunity in Raleigh! Join our award-winning customer service team with DAILY PAY and competitive benefits.
Raleigh Connect Services is hosting an exclusive hiring event for motivated Customer Service Representatives. We offer flexible schedules, career growth opportunities, and the unique advantage of getting paid daily through our partnership with DailyPay. Perfect for professionals seeking financial flexibility without waiting for bi-weekly checks.
As a cornerstone of our Raleigh operations, you'll deliver exceptional support to local clients while building lasting relationships. Our modern downtown office offers a collaborative environment with free parking and access to professional development resources.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Process orders, resolve billing disputes, and troubleshoot technical issues
- Document interactions accurately in Salesforce CRM while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives for service quality
Qualifications
- 1+ years customer service experience in B2B or B2C environment
- Proficient with CRM systems (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma or equivalent; college degree preferred
- Available for on-site training (Monday-Friday, 9 AM-5 PM)
- Must pass background check and drug screening