Job Description
Join Nashville Solutions Group as a Local Customer Service Representative and experience the freedom of daily pay while working from home! We're seeking passionate individuals to deliver exceptional support to customers across Nashville, TN, and North Carolina. Enjoy competitive hourly rates, flexible scheduling, and comprehensive training – all while contributing to our award-winning customer experience team.
Why Choose Us?
- Daily pay options available
- 100% remote work environment
- Comprehensive benefits package
- Career advancement opportunities
- Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction metrics (CSAT scores)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Strong problem-solving and conflict resolution abilities
- Must reside in TN or NC