Job Description
Join ConnectLocal Solutions as a Local Customer Service Representative and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional service to Sacramento-area residents while enjoying immediate compensation for your hard work. No more waiting for bi-weekly paychecks – get paid daily through our secure payment system. This is your opportunity to build a rewarding career in customer service with unmatched flexibility and financial freedom.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues and service complaints efficiently using CRM systems
- Process orders, returns, and account modifications with 100% accuracy
- Document all customer interactions in Salesforce and maintain detailed records
- Collaborate with support teams to escalate complex issues when needed
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local market preferred
- Proficient with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Available for flexible shifts including evenings and weekends
- Must pass background check and drug screening