Job Description
Join CityConnect Solutions as a Local Customer Service Representative and kickstart your career in Tampa! We're hiring motivated individuals with no prior experience for immediate full-time roles. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. Perfect for career changers and recent graduates, this position offers growth opportunities into supervisory or specialist roles. Our modern downtown Tampa office features flexible scheduling, health benefits, and quarterly performance bonuses. Start earning immediately while making a positive impact in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues and complaints with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to work flexible shifts including weekends
- Reliable transportation to our Tampa office
- Positive attitude and customer-first mindset
- Must pass background check and drug screen