Job Description
Join DallasConnect Solutions as a Local Customer Service Representative and transform your career with daily pay and full remote flexibility! We're seeking passionate Dallas residents to deliver exceptional support while working from the comfort of your home. Enjoy competitive hourly wages, paid training, and the stability of a full-time role with daily pay options. Be the voice of our clients and grow your career in one of Texas's most vibrant cities—all without commuting!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with internal teams to escalate complex issues and ensure resolution
- Meet daily performance metrics for quality, speed, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Reliable high-speed internet and quiet home office setup
- Excellent communication skills and ability to multitask
- Resident of Dallas, TX with local area knowledge
- Ability to work flexible shifts including evenings/weekends