Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland, OH! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Don't miss our exclusive hiring event in Virginia for additional career pathways!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings
- Strong typing skills (40+ WPM)
- Positive attitude and resilience