Job Description
Join our award-winning customer service team and become the voice of our brand! Coastal Connect Solutions is seeking passionate Weekend Customer Service Representatives to deliver exceptional remote support to our Long Beach community. Enjoy flexible weekend hours while making a real impact from home. We provide comprehensive training, cutting-edge technology, and a supportive virtual environment where your growth is prioritized.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with cross-functional teams to improve customer experience
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience with remote work exposure
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication skills and active listening abilities
- High-speed internet connection and quiet home office setup
- Ability to work Saturdays/Sundays (8am-5pm Pacific) with flexibility
- Problem-solving mindset with conflict resolution experience
- Must reside in Long Beach, CA area for local service alignment