Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose, CA! We're urgently hiring motivated individuals to deliver exceptional support to our Bay Area clients. This is your opportunity to launch a rewarding career with immediate start and competitive benefits. If you thrive in dynamic environments and possess outstanding communication skills, we want to hear from you!
Why Choose Us? • Comprehensive training program • Health, dental, and vision benefits • Career advancement opportunities • Modern downtown workspace • Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and service requests efficiently
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for satisfaction and resolution
- Contribute to process improvement initiatives
- Maintain accurate records in compliance with regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available for flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Passion for delivering outstanding customer experiences