Job Description
Join Memphis Connect Solutions as a Local Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support to Memphis residents starting immediately. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in the heart of Tennessee's largest city. Our modern downtown office offers a collaborative environment where your contributions directly impact customer satisfaction and community engagement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with Memphis-specific knowledge
- Resolve billing, technical, and service issues efficiently using our proprietary CRM system
- Process customer orders, returns, and service requests with precision
- Document all interactions in our customer database ensuring 100% accuracy
- Collaborate with Memphis-based teams to address regional service challenges
- Maintain detailed knowledge of local promotions and community programs
- Meet or exceed monthly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local market
- Exceptional communication skills with Memphis cultural awareness
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving skills with a customer-first mindset
- Valid Tennessee driver's license (required for occasional field visits)
- Bilingual in English and Spanish highly desirable