Job Description
Join CityConnect Solutions at our exclusive Philadelphia Hiring Event for Local Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic team environment. No experience required – we provide paid training!
As a vital link between our clients and their customers, you'll handle inquiries, resolve issues, and create positive experiences. Our Philadelphia office is easily accessible via public transit, and we offer flexible scheduling options. On-the-spot interviews available!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and technical issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Proficiency with basic computer applications and CRM tools
- Ability to remain calm under pressure during escalations
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work weekends and holidays as needed
- Valid government-issued photo ID for onboarding
- Philadelphia residency preferred (local candidates encouraged)