Job Description
We are currently hiring Customer Service Representatives with an emphasis on Immediate Start opportunities. Join a leading support team serving clients across California and Kentucky. Whether you are based in Louisville, KY, or Los Angeles, CA, or prefer a fully remote setup, we have positions available for driven individuals ready to make an impact.
In this role, you will serve as the face of our brand, delivering exceptional support and building lasting relationships with our customers.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Accurately document all customer interactions and account details in our CRM database.
- Process orders, returns, and service requests in accordance with company policies.
- Identify and escalate complex technical or billing issues to the appropriate department.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to multitask in a fast-paced environment.
- Proficiency with basic computer applications (Microsoft Office) and CRM software.
- Reliable high-speed internet connection (if working remotely).