Job Description
Join our award-winning customer service team in San Jose and become the voice of innovation! We're urgently hiring passionate individuals to deliver exceptional support experiences to our diverse clientele. Enjoy competitive benefits, flexible scheduling, and immediate start opportunities in a dynamic tech hub. If you thrive in fast-paced environments and excel at problem-solving, this is your moment to shine.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed KPIs including CSAT scores, first-contact resolution, and handle time
- Participate in ongoing training to master product updates and service protocols
- Support bilingual customers (English/Spanish) when required
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with active listening abilities
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work weekends and holidays during peak seasons
- Valid work authorization for immediate start
- Basic technical troubleshooting knowledge