Job Description
Join our award-winning customer experience team as a Night Shift Customer Service Representative! ConnectHub Solutions is seeking empathetic and dedicated professionals to provide exceptional remote support from the comfort of your home. As a vital link between our clients and their customers, you'll resolve inquiries, build loyalty, and drive satisfaction during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your growth matters.
Why ConnectHub? Flexible scheduling, paid training, career advancement paths, and recognition programs for top performers. Be part of a company that values your work-life balance while making real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining service quality metrics
- Collaborate with escalation teams for complex issues requiring specialized support
- Proactively identify opportunities to improve customer experience processes
- Participate in bi-weekly team meetings and skill development sessions
Qualifications
- 1+ years of customer service experience in call center or remote environment
- Typing speed of 40+ WPM with strong written/verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office setup
- Ability to multitask in fast-paced night shift environment
- Associate's degree or equivalent vocational training preferred
- Experience in tech support or telecommunications is a plus