Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth, TX! We're urgently hiring passionate professionals to deliver exceptional customer experiences. This is your chance to grow your career while making a real impact in our community. Don't miss our exclusive Hiring Event on October 20th! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to secure your spot in our next training cohort!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly team meetings for performance reviews
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a local market
- Proficiency with Microsoft Office Suite and CRM software
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- Excellent problem-solving and conflict resolution abilities
- Valid Texas driver's license for occasional off-site events
- Background check and drug screening required