Job Description
Join Houston Connect Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while enjoying competitive pay and growth opportunities. Our Ohio hiring event (October 15-16) offers on-the-spot interviews for qualified candidates. Experience a culture that values your contributions and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document all interactions accurately in Salesforce and maintain compliance standards
- Proactively identify upsell opportunities for premium services
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Ability to work independently during weekend shifts (Sat/Sun 8am-8pm)
- Bilingual (English/Spanish) candidates strongly preferred
- High school diploma or equivalent; college degree a plus