Job Description
Join GlobalConnect Solutions as a Local Customer Service Representative and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support during weekend shifts while enjoying competitive pay and a dynamic work environment. This role blends in-person collaboration in Raleigh with flexible remote options for qualified California-based candidates. Discover a career where your empathy and problem-solving skills make a real impact.
What We Offer:
- Competitive hourly pay ($20-$28) + performance bonuses
- Comprehensive training and career advancement paths
- Hybrid work model: Raleigh office + remote flexibility for CA residents
- Health benefits, 401(k) matching, and paid time off
- Collaborative culture with recognition programs
Responsibilities
- Deliver empathetic, efficient support via phone, email, and chat for weekend customers
- Resolve complex issues using CRM systems and product knowledge
- Collaborate with cross-functional teams to escalate and resolve escalated concerns
- Maintain detailed documentation of customer interactions and resolutions
- Identify opportunities to improve customer experience and service quality
- Adhere to compliance standards and security protocols
- Support weekend inventory and order fulfillment processes as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in retail or tech
- Exceptional communication skills and emotional intelligence
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently and adapt to changing priorities
- Must be available for weekend shifts (Sat/Sun)
- North Carolina residents (Raleigh area) OR California residents for remote work
- Reliable high-speed internet for remote positions