Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals for immediate weekend shifts to deliver exceptional local service. Enjoy flexible hours, competitive pay, and the opportunity to make a real impact on residents' experiences. No nights or required holidays – just rewarding weekend work supporting your city. Apply today and start your career in customer service excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues and complaints using local knowledge and problem-solving skills
- Process transactions, orders, and account modifications accurately
- Document all interactions in CRM systems with detailed notes
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Provide feedback to improve local service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local or community-focused role
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Availability to work Saturdays and Sundays (8:00 AM - 8:00 PM)
- Philadelphia area residency preferred for local insight