Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the voice of our community! We're seeking empathetic professionals to deliver exceptional support to local customers during weekend shifts. This is your chance to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive team environment. Our Charlotte-based operation values work-life balance and career growth, making this perfect for those seeking stability with weekend flexibility.
As a cornerstone of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide paid training, advancement opportunities, and a culture that recognizes your contributions. Plus, gain exposure to remote work possibilities across our national network!
Responsibilities
- Deliver empathetic, efficient customer support via phone, email, and chat
- Resolve billing inquiries, service issues, and complaints with precision
- Maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Adhere to compliance protocols and data security standards
- Support weekend holiday operations as required
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local market setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with calm demeanor under pressure
- Ability to work independently while collaborating in a team environment
- Flexibility to work Saturdays, Sundays, and holidays
- Passion for serving local Charlotte communities