Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. This night shift opportunity offers competitive pay, comprehensive benefits, and career growth potential. We're seeking empathetic professionals to serve our diverse client base while maintaining Omaha's renowned service excellence. Enjoy 100% remote work with flexible scheduling, paid training, and a supportive virtual team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Exceptional communication and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Pass background check and drug screening