Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for students, gig workers, or those seeking supplemental income. Our modern downtown office offers a collaborative environment with growth potential. Apply today and become part of Philadelphia's premier customer service network!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction scores through personalized solutions
- Participate in weekend shift rotations (Saturday/Sunday)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and manage multiple priorities
- Weekend availability mandatory (Saturday/Sunday)
- Positive attitude with problem-solving mindset
- Philadelphia residency preferred for local market knowledge