Job Description
Join CustomerFirst Solutions as a Weekend Customer Service Representative in Kansas City! We're seeking energetic professionals to deliver exceptional customer support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for career growth in customer service with opportunities for advancement. Apply today to become the voice of our brand!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance targets for resolution rates and customer satisfaction scores
- Proactively identify process improvement opportunities
- Support weekend operations including holidays and special events
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to work independently while collaborating in team settings
- Flexible availability including weekends, holidays, and occasional evenings
- Positive attitude with resilience in handling challenging situations