Job Description
Join our award-winning team as a Local Customer Service Representative in Baltimore! We're hosting an exclusive hiring event for weekend shift roles offering competitive pay and growth opportunities. As the frontline of our community-focused operations, you'll deliver exceptional support while enjoying work-life balance with Saturday/Sunday schedules. No experience required—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet weekly performance targets for resolution time and satisfaction
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Flexibility to work Saturday/Sunday shifts (6:00 AM - 6:00 PM)
- Passion for serving diverse communities in Baltimore