Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to customers across Boston and New York through weekend shifts with the flexibility to work remotely. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact in your local community while advancing your career in customer service excellence.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for Boston and New York clients
- Resolve inquiries, troubleshoot issues, and process transactions accurately
- Document interactions and update customer profiles in CRM systems
- Collaborate with local teams to address region-specific service needs
- Identify and escalate complex issues to specialized departments
- Maintain detailed knowledge of local services and community resources
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional role
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office suite
- Excellent verbal/written communication skills
- Ability to work independently and manage time effectively
- Flexibility to work weekend shifts (Sat/Sun) with some holidays
- Must reside in Boston, MA or New York, NY area