Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth, TX! We're seeking dynamic individuals to deliver exceptional support during weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for advancement. Enjoy a supportive environment with comprehensive training and a focus on work-life balance. Perfect for students, parents, or career changers seeking weekend opportunities in the Dallas-Fort Worth area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, handle time)
- Participate in weekend hiring events and onboarding activities
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Weekend availability (Sat/Sun shifts, 8am-8pm)
- Ability to multitask in fast-paced environments
- Positive attitude and team-oriented mindset