Job Description
Join our award-winning team as a Weekend Customer Service Representative in Fort Worth! We're seeking dedicated professionals to deliver exceptional support during our busiest hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. As part of our Georgia Hiring Event expansion, we're actively recruiting for multiple locations. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations (Sat/Sun + 1 weekday)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Flexibility to work weekends and holidays
- Bilingual (English/Spanish) candidates strongly encouraged