Job Description
Join our dynamic team at Minneapolis Community Services for an exciting weekend customer service role! We're hosting a special hiring event for motivated individuals who thrive in fast-paced environments. This position offers competitive pay, comprehensive training, and the opportunity to make a direct impact on our community. Work weekends only with flexible scheduling options. Perfect for students, parents, or anyone seeking a rewarding part-time career in customer service. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using proprietary systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with team members to escalate complex cases and share best practices
- Maintain high customer satisfaction scores (CSAT) and response time standards
- Participate in weekend shift rotations covering Saturday/Sunday hours
- Contribute to continuous improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software (training provided)
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently during weekend shifts with minimal supervision
- Valid Minnesota driver's license (for occasional local travel if required)
- Pass background check and pre-employment drug screening