Job Description
Join PremierConnect Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking passionate professionals to deliver exceptional support during weekend shifts in Houston. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. This role is perfect for those seeking work-life balance while making a tangible impact in our community. Participate in our exclusive hiring event for immediate consideration!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations (Sat/Sun 8AM-6PM)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Proficient with CRM software (Salesforce) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Strong problem-solving abilities and attention to detail
- Spanish bilingual proficiency highly valued
- Must pass background check and drug screening