Job Description
Launch your career with CustomerFirst Solutions! We're seeking dynamic individuals for immediate entry-level call center positions in Memphis, TN. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join us in delivering exceptional customer service while building valuable skills for future advancement. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain call quality standards
- Meet performance metrics including call handling time and resolution rates
- Collaborate with team members to improve service efficiency
- Participate in ongoing training for product/process updates
- Adhere to compliance guidelines and data security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing accuracy (25+ WPM)
- Positive attitude with customer-first mindset
- Must be authorized to work in the United States
- Flexible availability including evenings/weekends as needed
- No prior experience required – training provided