Job Description
Join our dynamic team at Nexus Solutions Group as a Local Customer Service Representative! We're hosting an exclusive hiring event for weekend shift positions in Las Vegas, NV. As the first point of contact for our valued clients, you'll deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Perfect for students, parents, or anyone seeking a flexible weekend schedule. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including CSAT scores and resolution times
- Participate in weekend on-call rotations for urgent customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Passion for delivering outstanding customer experiences