Job Description
Join our award-winning customer service team in Wichita, Kansas! We're seeking passionate individuals for our weekend shift positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career growth opportunities while delivering exceptional support to local customers.
What We Offer:
- Full-time weekend shift (Sat/Sun + occasional weekdays)
- 2-week paid training program
- Health/dental benefits after 90 days
- 401(k) with company match
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Participate in weekly coaching sessions for continuous improvement
- Support cross-functional projects during low-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and CRM platforms
- Ability to work flexible weekends (Sat/Sun 8am-8pm)
- Strong problem-solving and conflict resolution abilities
- Passion for helping customers and thriving in fast-paced environments