Job Description
Join our award-winning team as a Local Customer Service Representative in Chicago! We're seeking dedicated professionals to deliver exceptional support to our community during weekend shifts. Enjoy comprehensive paid training, competitive benefits, and a vibrant work environment. Perfect for career changers and those seeking weekend-only opportunities. Apply today to start your rewarding journey in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Chicago-area clients
- Resolve customer inquiries with empathy and efficiency
- Process transactions and update account information accurately
- Collaborate with team members to address complex issues
- Document interactions in CRM system with precision
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Strong communication skills in English (Spanish fluency a plus)
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and in team settings
- Reliable transportation to downtown Chicago location
- Flexibility to work Saturdays and Sundays (8am-6pm)
- Positive attitude and problem-solving mindset