Job Description
Join our dynamic team as a Local Customer Service Representative and experience the difference weekly pay makes! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional service. At Apex Solutions Group, we value your dedication and reward it with competitive compensation, comprehensive training, and a supportive work environment. This is your opportunity to build a rewarding career in customer service with Atlanta's leading service provider.
What We Offer:
- Weekly paychecks – no more waiting for month-end!
- Comprehensive paid training and career development
- Health, dental, and vision benefits after 90 days
- 401(k) with company matching
- Employee discounts and wellness programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, service disruptions, and product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for quality and resolution time
- Identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in a call center environment
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication skills with clear articulation
- Ability to multitask in a fast-paced setting
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening