Job Description
Join our award-winning customer service team and enjoy the security of weekly pay! Premier Support Services is seeking dedicated Local Customer Service Representatives in Charlotte, NC. We're hosting a special hiring event for Pennsylvania-based candidates – apply today and interview remotely!
What We Offer:
- Weekly paychecks (no more waiting!)
- Comprehensive benefits package
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training programs
- Support Pennsylvania clients during hiring event
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible shifts (evenings/weekends)
- Clear criminal background check required
- PA residents: Must attend virtual hiring event