Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're hosting a hiring event for motivated professionals seeking weekly pay and career growth. Enjoy a modern work environment, comprehensive benefits, and the opportunity to make a real impact in your community. No nights or weekends required!
As a cornerstone of our support team, you'll resolve customer inquiries with empathy and efficiency while building lasting relationships. We provide paid training, career advancement pathways, and a supportive culture that values your contributions. This is more than a job—it's a stepping stone to a fulfilling career in customer service.
Responsibilities
- Handle inbound customer calls, emails, and chats with professionalism and speed
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced setting while maintaining composure
- Reliable transportation to our Charlotte office (downtown location)
- Positive attitude and commitment to exceeding customer expectations