Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're hiring immediately for positions with weekly paychecks and comprehensive training. As a key player in our customer experience hub, you'll be the voice of our brand, delivering exceptional support to local clients while building meaningful relationships.
What We Offer:
- Weekly pay (no more waiting!) with direct deposit
- Comprehensive paid training program
- Health, dental, and vision benefits (after 60 days)
- Clear career advancement path to team lead/supervisor
- Modern downtown office with free parking
If you're a people person with a can-do attitude ready to start immediately, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues within SLA timeframes
- Document interactions accurately in Salesforce CRM system
- Collaborate with tech support team for complex escalations
- Proactively identify upsell opportunities for service enhancements
- Maintain 95%+ customer satisfaction score metrics
- Participate in weekly team improvement workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (local business background a plus)
- Proficiency with Microsoft Office and CRM platforms
- Strong typing skills (40+ WPM) with attention to detail
- Exceptional problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends
- Nashville area residency preferred (commute within 30 mins)