Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional support to Austin residents while enjoying the flexibility of remote work. This immediate hire opportunity offers competitive pay, comprehensive training, and career advancement within our growing team. If you thrive in customer-facing roles and want to make a tangible difference in your local area, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, service, and technical issues efficiently using internal knowledge base
- Document interactions in CRM system while maintaining accurate call logs
- Collaborate with local support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to refine product knowledge
- Contribute process improvement suggestions based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a remote environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Must reside in Austin, TX or surrounding area