Job Description
Join our award-winning customer service team as a Local Customer Service Representative and make a real impact from the comfort of your home! We're urgently hiring passionate individuals in Jacksonville, FL to deliver exceptional support to our valued clients. This remote position offers competitive pay, flexible scheduling, and comprehensive benefits. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently by troubleshooting products/services and escalating complex cases
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Proactively identify opportunities to improve service delivery processes
- Stay updated on product knowledge and company policies through continuous training
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a remote or hybrid setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and adaptability in dynamic situations
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible hours including evenings/weekends as needed
- Passion for delivering outstanding customer experiences