Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a dynamic, people-first organization. Perfect for detail-oriented individuals who thrive in collaborative environments.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex customer issues using multi-channel support systems
- Document interactions accurately in CRM while maintaining strict confidentiality
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed KPIs for response time, resolution rate, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in local market
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills with attention to detail
- Local Philadelphia residency required for community-based support