Job Description
Join our dynamic team as a Local Customer Service Representative in Tucson! We're hosting an exclusive hiring event for motivated individuals seeking immediate employment opportunities. This role offers a chance to make a direct impact in our community while growing your career in a supportive environment. Benefits include competitive pay, health insurance, and paid training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, service, and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Windows and CRM software
- Ability to type 35+ WPM
- Flexible schedule availability (evenings/weekends)
- Must pass background check and drug screening