Job Description
Join Oakland Community Solutions as a Local Customer Service Representative and become the heart of our community engagement! We're seeking passionate individuals to deliver exceptional support to Oakland residents while building lasting relationships. This immediate-start role offers competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in your city. If you thrive in dynamic environments and possess exceptional communication skills, we want you on our team!
Responsibilities
- Provide responsive, empathetic support to Oakland residents via phone, email, and in-person interactions
- Resolve customer inquiries regarding local services, programs, and community resources
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues effectively
- Act as brand ambassador by consistently representing Oakland Community Solutions values
- Identify process improvement opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in a local community setting
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal and written communication skills
- Deep knowledge of Oakland neighborhoods, resources, and cultural dynamics
- Ability to remain calm and solution-oriented under pressure
- Valid California driver's license (for occasional local travel)
- High school diploma or equivalent; college degree preferred