Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer service with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our San Diego-based clients. Enjoy flexible part-time schedules while making a real impact in your community. No prior experience required—just a positive attitude and eagerness to learn. Our 2-week paid training program will equip you with all necessary skills to succeed. Apply today and start your journey toward professional growth in one of America's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work independently in a fast-paced environment
- Previous customer service experience preferred (not required)
- Flexible availability including evenings/weekends
- San Diego residency preferred (local focus)
- Valid California driver's license (if field visits required)