Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional service to our valued clients. This full-time role offers immediate start and competitive benefits in a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify opportunities for process improvements and contribute to team goals
- Adhere to compliance standards and security protocols for all customer data
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a BPO or retail environment
- Proficiency with CRM systems (Salesforce experience highly valued)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends and holidays
- Philadelphia residency required for local commute