Job Description
Join our award-winning team as a Local Customer Service Representative in Wichita, KS! We're hosting a exclusive hiring event on October 15th at our downtown office. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth. As a key liaison between our clients and operations, you'll drive customer satisfaction while advancing your career in a dynamic environment.
Why You'll Love Working Here:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement paths
- Flexible scheduling options
- Team-building activities and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Identify opportunities to improve customer experiences
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Availability for occasional weekend/evening shifts