Job Description
Join Coastal Connect Solutions as a Local Customer Service Representative and become the heart of our Long Beach community! We're seeking passionate individuals to deliver exceptional support while building lasting relationships with local clients. Enjoy a competitive salary, comprehensive benefits, and fully paid training to excel in your role. If you thrive in a dynamic environment where your voice makes a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing, technical, and service issues using CRM tools and company protocols
- Document all interactions accurately in our customer management system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet performance metrics for resolution time and customer satisfaction scores
- Participate in continuous training to maintain product knowledge and service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local business settings
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments with empathy and patience
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening